Hospital deserves its awards and recognition

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If you have the misfortune of experiencing a life-threatening ordeal like a heart attack or stroke, you do have the good fortune of having a quality hospital nearby to help save your life.
Doug Arbour, chief executive officer of Springs Memorial Hospital in Lancaster, is living proof.
On a night in mid-May, Arbour awoke with what he thought was indigestion.
It wasn’t. It was worse, much worse. In this case a massive heart attack.
He was fortunate as his quick-thinking wife rushed him to Springs Memorial, where the staff took over with a triage, an EKG and blood work.
Within 90 minutes, Arbour, 46, was treated with drugs to unblock the clots and thin his blood. He also had a heart catheterization with five stents inserted.
“I could have really died,” he said. “It makes me reflect on life a little more.”
Arbour is also grateful for the quick and professional work of the experienced staff.
“It was our doctors and our nurses who saved my life,” Arbour said.
“Anybody in the community will get excellent care.”
The work of the Springs Memorial medical staff drew Arbour’s praise first hand, but it was also rewarded in major fashion.
Last month, the hospital won the Get With the Guidelines Gold Performance Achievement Award, which is given to hospitals that use evidence-based guidelines provided through the American Heart Association/American Stroke Association.
Springs Memorial along with 789 facilities were featured in a special ad in America’s Best Hospitals August issue of U.S. News and World Report in honor of the award.
“Health-care providers who use Get With the Guidelines are armed with the latest evidence-based guidelines and immediate access to clinical decision support, using a set of tools that have been shown to improve delivery of evidence-based care,” said Dr. Lee Schwamm, national chairman of the Get With the Guidelines steering committee. “The goal of this initiative is to improve the quality of life and help reduce deaths and disability among patients with heart disease and stroke.”
Arbour also has another reason to sport a wide grin these days.
He recently was recognized with the Outstanding Achievement Award from Community Health Systems, SMH’s parent group.
The honor recognizes hospital leaders who demonstrate an “ongoing commitment to quality health-care and operational excellence.”
Arbour, who came to SMS in 2009, has worked to draw more physicians and upgrade facilities.
Obviously his work is making an impact at the 231-bed facility, which is among the top 10 percent nationally in Core Measures, which are assessments of quality.
“I work with an amazing group of people who care deeply about this hospital and our patients,” Arbour said. “This award reflects positively on our entire team and our shared commitment to provide quality, compassionate health care for our community.”
A recent Lancaster Chamber of Commerce campaign promoting Lancaster stresses, among other factors, to “live here.”
Springs Memorial Hospital, through Arbour’s leadership and SMH’s quality staff, is doing its part of making living here longer quite possible.